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UK Smart Meters Delayed. Again.

November 24th, 2014 |  Published in Smart Energy  |  21 Comments

Last week the UK’s Department of Energy and Climate Change announced that the UK’s smart metering deployment was facing another 12 months delay.  That’s 18 months after they announced that the UK’s smart metering deployment was facing another 12 months’ delay.  This is not all bad news.  It means that the growing population of consultants within DECC can look forward to what is fast becoming a never-ending gravy train of consultancy work, public consultations and project reviews.  For the consumer it’s likely to mean even more unnecessary costs heaped onto future energy bills.  But not until after the next election, so nobody in Westminster really cares.

Despite the charade of one step forward, one step backwards, we still don’t know whether the deployment will have any practical value.  There is no EU mandate for it – individual countries need to show that smart metering is cost effective.  The first DECC survey showed it was not, but DECC mandarins then fudged the numbers (not my phrase, but that of an involved MP), since when they’ve spent a considerable amount of time and effort in concealing what’s behind their calculations.  The approach of “DECC knows best” has resulted in the most complex and expensive smart metering scheme in the world, which appears to be beyond the ability of both suppliers and utilities to deliver.

I was recently invited to attend a Freedom of Information tribunal where DECC had been asked to reveal one of the documents which might have explained how they came up with their optimistic numbers.  Whether it would or not we don’t know, for two reasons.  The first is that without knowing what’s in the document you can’t tell whether you’re asking for the right one (a cunning trick indeed), and secondly because DECC’s immediate response was to redact around 13 out of 20 pages of the document.  Most of the seven pages left were title pages and signatures.  If you’d like to know whether their numbers add up, here’s an example of what they’re prepared to show us:


What DECC wants us to know about their calculations.

What DECC wants us to know about their calculations.

At the tribunal, a DECC civil servant argued that it was necessary to keep the contents of this document secret, because if they were made public, the SRO who wrote it would be identified and they might be openly criticised or even questioned about how they reached their conclusions. At the time I didn’t know what an SRO was.  I’ve since discovered it means Senior Responsible Officer.

Whilst I might have had some sympathy for this line of argument if the report had been put together by some office junior, I would have thought that the use of words like “Senior” or “Responsible” in a job title would have implied a certain degree of competence and responsibility.  Obviously that’s not the case in DECC.

He also made much of the fact that DECC consults widely on the smart metering programme.  Having been involved in many of these consultations I’ve come to realise that DECC uses a special civil service version of the word, which is effectively a conflation of condescend and insult.

It is certainly true that anyone can respond to the consultations; anyone, that is who regularly visits the DECC consultation website, as most of the consultations are posted with no fanfare and have very short reply windows.  However, the bland “we consult widely” theme is used to conceal just how limited the input to DECC strategy and the resulting specifications really is.  To participate in their smart metering working groups you need to be an energy supplier or a representative of a well established trade organisation.  Once you’re a member of a trade organisation, you’re politely informed that you should not respond independently to a consultation, as the trade body needs to give a consensus view that invariably represents the bulk of its membership, i.e. those with the greatest vested interest.

The DECC working groups are generally chaired by representatives of the major consultancies who are working for DECC and who, with few exceptions, are happy to limit discussion to those within the small inner circle of members who will benefit most from shaping the program to what they want.  They then call in the same friends and experts whenever there is a parliamentary review of the process to confirm that everything is hunky dory.  It’s a neat system to minimise critical review, divert political scrutiny and serve the purposes of those who will benefit most from subverting the process to their own ends.

Which brings us back to the Freedom of Information request.    As far as anyone can tell, DECC is an evidence-free zone.  Having made up some spurious cost benefits, they’ve let elements of the industry lead them by the nose into concocting the most complex system anywhere in the world.  Last year’s delay was caused by concerns about security, or rather the lack of it.  Since then, hackers have demonstrated how it’s possible to hack into Spain’s smart meters, so don’t be surprised if there’s another rescheduling of the UK deployment next year for a further security review.

Last week Francis Maude was speaking at the Cyber Security Summit in London.  He offered the shrewd advice that “Often contracts are too big and long. In IT, no contract should be more than £100m, with no extensions to contracts, so we can keep up to date.”  The delay that has just been announced by DECC is because of the complexity of implementing the Data and Communications Centre (the DCC) – the central switch that controls and reads meters before passing data to the appropriate utility.  Last September DECC awarded a 12 year, £175 million contract to Capita to construct and run the Data and Communications Centre.  (I presume that Francis Maude was not consulted.)  In the following twelve months Capita have presumably had time to read what they’d promised to deliver and had the proverbial “Oh shit” moment before asking for an extension and an extra £90 million.  Inflating the cost by over 50% in a mere twelve months is quite audacious, some might say scandalous, even for a seasoned player like Capita.  It makes you wonder whether they’d even bothered to read the specification before quoting, and also how DECC evaluated the bid and the bidders.

We only have the Data and Communications Centre because in the UK smart meters are being rolled out by energy suppliers rather than the energy networks.  That approach adds complexity for two reasons.  First, you need a central clearing house to manage all of the meters and make sure the meter data gets to the right place, which is the DCC.  Secondly, and rather more interesting, is that it means that all meters and everything connected to them must be interoperable, so that they work regardless of a consumer’s supplier and who fits them.  That second requirement has doubled the cost of UK meters compared to any other country in the world.

We’ve yet to see a delay resulting from the interoperability issue.  My guess is that it will be cited as the reason for the 2017 delay announcement.  Which is why it’s important to get some evidence to explain why DECC is throwing away any learning or experience about smart meters from anywhere else in the world in order to pursue its own, unique strategy.

According to DECC, smart metering is effective because it will save energy for consumers.  They’ve produced precious little evidence to back that up – it’s a political assertion.  That’s not to say the evidence is not there.  British Gas has installed around one million smart meters.  It’s questionable whether any of those meet DECC’s specification, so they may all need to be replaced, but they have been monitoring people’s energy usage.  The households they cover are not necessarily representative of the nation as a whole, as British Gas has cherry picked customers using smart meters as a marketing tool.  There’s nothing wrong with that and they should be applauded for doing something whilst the rest of the industry sits on their collective backsides.  If British Gas were to release the anonymised energy usage data for those 1 million customers along with baseline data for another million similar households for independent analysis we’d be able to see whether smart meters have any effect on energy savings.  That would tell us whether DECC’s figures are valid, or mere fiction.  However, British Gas seems to have lost much of its enthusiasm for smart metering.  The original team pushing it has gone, their IT department hate it and their attention has moved elsewhere.

The elsewhere that British Gas has moved to is to develop a smart thermostat, which can help users save significantly more money that they will ever achieve through having a smart meter.  Rather than bundle this into their smart metering operation, British Gas has hived it off to a new subsidiary called Hive.  Irrespective of how much they paid for that flash of marketing genius, Hive is rather a nice product.  It’s a shame that it’s incompatible with my British Gas boiler, but that tells you everything you need to know about the industry’s understanding of interoperability.

There are good reasons to deploy smart meters, especially electricity meters.  They provide valuable information that can be used to manage a more distributed grid.  But it looks as if the UK program is chipping away at the useful functionality that smart meters should provide in order to meet DECC’s requirements on deployment dates, emasculating them and turning them into simple AMR meters which will do little more than perform automatic meter reading.  It was never cost effective for the industry to deploy AMR meters.  However, they’ve realised that DECC has given them the opportunity to do it and charge the consumer under the guise that they should have been smart.

It’s all part of the Alice in Wonderland world that is our current energy policy, which is coming to resemble Swift’s satire of extracting sunbeams from cucumbers.  That’s probably the only renewable energy policy that DECC has not tried funding, but now I’ve brought it to their attention, they might.  From feed-in-tariffs to keep the voters happy to offshore windmills that are about as effective as treadmills for mermaids, we have a department that is out of control and prepared to squander taxpayers’ money on anything that can be claimed to save energy, ministerial face, the climate or the world.  Perhaps they should read the article that Ross Konigstein and David Fork have just published in IEEE Spectrum.  They’re both long term developers of renewable energy who write in a carefully considered article that “We had shared the attitude of many stalwart environmentalists: we felt that with steady improvements to today’s renewable energy technologies, our society could stave off catastrophic climate change. We now know that to be a false hope.  Renewable energy technologies simply won’t work; we need a fundamentally different approach”.  Which suggests that the Department for Sunbeams from Cucumbers needs to start thinking hard about a Plan B.

Our energy security is too important to be left in the hands of civil servants who deny the concept of being senior or responsible, let alone the idea of an evidence base for their programmes.  I call on the Government to comprehend this and review the smart metering programme and also ask British Gas to provide an evidence base by making data on their own smart metering experiment* available for public review.


* Since writing this, I’ve been informed by a reader that British Gas has just released the “most detailed study ever undertaken”  on the efficacy of their smart meters.  It found positive benefits, with electricity savings of 7%.  This “most detailed study ever undertaken” covered 14 homes across a period of 10 weeks.  It didn’t mention the efficacy in the other 999, 984 homes over the course of several years.  I think we should be told.



You may also want to read some of my previous articles related to smart metering.  See them all here.



#1 Thomas on 11.24.14 at 5:17 pm

Thank you Nick.
Are there betting shops who offer a quota on smart metering rollout in UK vs. opening of new Berlin airport.
Both started with good intention and end up with megalomaniac failure.

#2 Nick on 11.24.14 at 5:25 pm

Not that I know of. But I’d imagine most of them could do a far better job of the comms and data analysis than DECC or the UK utilities.

#3 Roland Hill on 11.27.14 at 10:12 am

People that live in the glass house of the internet, should be cautious they are not seen to be hurling rocks, but rather applying themselves to fixing broken window panes. Given your extensive knowledge and experience, there is no need for you to be humble and exclude mentioning the work you have done to improve or solve the problems you identify. Failing to do so, puts you at risk of being seen as merely a rock thrower.

#4 Nick on 11.28.14 at 9:30 am

Thanks for making that point. I’ve been writing a piece on where I think the UK needs to go with smart metering but haven’t got around to finishing it off. I’ll take your comment as an action to do so, so keep an eye out for it over the next few weeks.

#5 Rick Bradford on 12.02.14 at 11:16 am

** Renewable energy technologies simply won’t work; we need a fundamentally different approach”. **

A sustained pogrom against elderly people looks to be the most hopeful approach; how about pushing up their electricity bills so high that they can’t pay them if they want to have food to eat?

Let’s call it “fuel poverty”. Er, hang on ..

#6 Nick on 12.02.14 at 11:36 am

Unless you lift them out of fuel poverty by giving them money to generate expensive renewable energy from rooftop solar panels. Or am we just restating the current UK energy policy?

#7 John Marshall on 12.02.14 at 12:19 pm

Smart meters enable the distributer to manage electricity use ie., turn off your area if energy demand is above supply ability. As someone who live in an electricity only household, not a good idea.

#8 Nick on 12.02.14 at 1:30 pm

That’s only the worrying scenario. To a degree they already do it through an unplanned blackout. The more worrying situation is where someone hacks the network to turn an area off, potentially with the knock-on effect of burning out a large part of the grid.

It may not even be malicious. You can imagine the drop down selection boxes on the utility’s smart meter control screen:

  • Disconnect Mrs Jones at 17 Armageddon Crescent
  • Disconnect Armageddon Crescent
  • Disconnect Slough
  • Disconnect England
  • “Whoops – I’ve just burnt out the grid.”

    #9 NLys on 12.02.14 at 1:32 pm

    In my opinion, the problem is DECC.

    Its energy brief should be clearly separated from ‘climate change’, which is politics. That area should be transferred to a new Environment Department, as in other countries.

    All an Energy Department should concern itself with is the provision of reliable and affordable energy supplies.

    When DECC was formed, its agenda was dictated by the wind industry who loaned personnel to the department because wind power was seen as ‘a good thing’. The then DECC website was almost indistinguishable from that of the BWEA, the wind industry trade body.

    The failure to keep commercial interests out of policy-making and the climate change agenda has resulted in a mess where energy markets and energy security have been compromised and green lobby groups seem to have more influence on policy than engineers and scientists.

    #10 Nick on 12.02.14 at 1:37 pm

    My experience is that vested interests and lobby groups have a much greater influence than does any evidence or long term policy. Maybe formally renaming DECC as the Department for Sunbeams from Cucumbers does make sense.

    #11 Mike Haseler (Scottish Sceptic) on 12.02.14 at 3:00 pm

    NLys: “In my opinion, the problem is DECC.

    Its energy brief should be clearly separated from ‘climate change’, which is politics.”

    In politics there’s at least some logic to the way things happen. In the global warming scam, there’s no logic at all to the way Greenblob department work.

    So it seems closer to religion than politics.

    #12 Doug Proctor on 12.02.14 at 6:03 pm

    14 homes over 10 weeks. The most detailed study ever taken?

    I would expect a summer student to do this within 3 weeks as a study to see which parameters were worth reviewing

    #13 Dodgy Geezer on 12.02.14 at 6:31 pm

    …customers are able to save money on their energy bills through more efficient behavior as a result of the smart meter energy monitor installed in their home….

    Er… this isn’t ‘saving money’. This is ‘using less electricity’.

    If I bought a device for saving petrol, and received a note saying ‘Use the car less’, I’d think I’d been had. And I would have been…

    #14 Nick on 12.02.14 at 7:13 pm

    I would also have expected them to do at least a cursory web search for previous studies. But that is characteristic of what the UK is doing with smart meters. I don’t understand why, but there is a bizarre insistence on ignoring any experience from other deployments or studies around the world and reinventing everything for the sake of it. The irony is that there are UK companies supplying far cheaper and more effective smart meters to other parts of the globe who have been frozen out of the UK process because they’re not part of the club.

    #15 Nick on 12.02.14 at 7:15 pm

    That’s terrible. What’s the world coming to when people see through DECC’s marketing machine? The next thing we know people will be sending their windmills and solar panels back…

    #16 hunter on 12.03.14 at 11:56 am

    Very interesting. My working hypothesis has been that the effectiveness of policies based on obsessions over the popular idea of climate crisis will approach zero. Your essay seems to be yet more evidence to support that hypothesis. Two implications of the hypothesis is that 1) as a given policy fails, its supporters will demand more and more public resources to sustain it and 2) will not question the basic tenet of their underlying beliefs. The second part is summed up nicely in the quote, ““We had shared the attitude of many stalwart environmentalists: we felt that with steady improvements to today’s renewable energy technologies, our society could stave off catastrophic climate change. We now know that to be a false hope.”

    #17 Alex Wiseman on 12.04.14 at 1:44 pm


    An excellent article! As you note it is challenging to demonstrate the case for electricity meters (in particular as costs have risen significantly since the cost benefit analysis was undertaken) but there is some benefit for networks in using the data for “smart grids”. However, there is no reasonable case whatsoever for gas meters. Gas moves at 20 mph so there is no “smart grid” benefit. Load switching from peak times is far tougher for gas devices than electrical ones (such as washing machines) and furthermore hourly domestic tariffs may eventually be achievable for electricity but are not achievable for gas. So why are we installing 20m smart gas meters?

    #18 Nick on 12.04.14 at 4:08 pm

    I entirely agree. All you get from a smart gas meter is billing and that by itself does not justify the cost. What makes this worse is that the gas meter ends up as the tail wagging the whole smart metering dog, as it forces the whole home network to use ultra low power wireless technology. Which makes the electricity meter and comms hub even more expensive.

    #19 Malcolm on 03.27.15 at 10:56 am

    Hi Nick,

    I have just come across your post.

    The reason that I was looking is that my parents had a Smart Meter fitted by BGas. They have now changed supplier to Ovo. One of the main benefits of a Smart Meter for my parents is remote meter reading – as the meters are in a location that is very awkward to access and my parents are not getting any younger. This is a real benefit – although not readily quantifiable in financial terms.

    On transferring their account I was surprised to discover that Ovo could not access the smart meter readings. Apparently their systems are not compatible with BGas Meters. They have recently contacted my parents to ask if they want an Ovo smart meter fitted.

    So I contacted them and asked if other suppliers could read an Ovo Smart Meter – thereby avoiding the need for yet another smart meter to be fitted if my parents changed to a third supplier in the future. The answer was less than inspiring:

    “Having an Ovo Smart meter installed does not mean that you are tied in to using Ovo as your energy supplier. You can still switch energy suppliers, but we can’t guarantee that your new provider will be able to communicate with our meters. This means that you may have to go back to reading and submitting your meter readings manually.”

    So we are all being encouraged to switch supplier to save money – but every time that we switch, the new supplier will have to fit a new smart meter. Surely that completely negates any financial cost savings?


    #20 Nick on 03.27.15 at 11:21 am

    Exactly. This is why ensuring that they are interoperable is so important. Unfortunately the UK suppliers have been fiercely independent in the past – each having different, preferred suppliers who were often encouraged to be non-interoperable so that the utilities could try to provide different offerings. That led to their whole mindset being one of not being interoperable. So instead of starting from a principle that everything should work together, it’s being tacked on at the end. That means it will be even more expensive and difficult to do and that customers who switch may end up needing new meters, further pushing up the cost. So the stated cost of $11 billion could easily end up being in excess of $20 billion.

    The problem is that no-one at DECC understood these underlying attitudes, which have resulted in bad design and bad working practices. Bringing competing industries together to work for the common good is a very difficult task which needs to be factored in at the start. We’re now seeing the consequences of that not being realised.

    #21 UK’s Controversial Smart Meter Scheme Loses Chair as the Ship Sinks | Smart Grid Awareness on 07.02.15 at 4:33 pm

    Smart Grid Awareness picked up on the observation that the Department of Energy and Climate Change, have spent much of the last five years fending off criticism and fighting Freedom of Information requests to explain how they came up with their figures justifying the British smart metering.

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    About Creative Connectivity

    Creative Connectivity is Nick Hunn's blog on aspects and applications of wireless connectivity. Having worked with wireless for over twenty years I've seen the best and worst of it and despair at how little of its potential is exploited.

    I hope that's about to change, as the demands of healthcare, energy and transport apply pressure to use wireless more intelligently for consumer health devices, smart metering and telematics. These are my views on the subject - please let me know yours.

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