UK Cameraphone users select Bluetooth as their top service

Forget Apps Stores, music and the web on your phone.  A recent survey by market research analyst TNS has shown that the most used service reported by UK phone users is Bluetooth. 

You know a technology has moved into the mainstream when it starts appearing as a noun or an adjective (much to the annoyance of brand managers).  But in the UK, Bluetooth has just done just that.  We wear our Bluetooths on our ears and Bluetooth our pictures to one another.  It’s nice to discover that this unofficial consensus of colloquial usage has been endorsed by real data.

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Two nations divided by a common technology – the Mobile Conundrum

The phrase of “two nations divided by a common language” to describe the differences between America and the UK is generally ascribed to Bernard Shaw.  Looking at a recent presentation on mHealth, it occurred to me that a very similar comment could be coined for the way we use our mobile phones.

The thought that prompted this came from a presentation by Andre Blackman on mHealth.  In it he asked his North Carolina audience the question of “How many mobile phones are equipped with SMS (text) function?”  The answer, which I suspect surprised a number of his audience, was “WOW – 95%”.  It struck me that had I been asking a similar question in Europe, I’d have phrased it differently, probably as “When was the last phone sold which didn’t have SMS?”  And I’d have been surprised to get many audience members suggesting a date any later than 2002 – ten years after the first SMS was sent.

It highlights something which I’ve been aware of for the last ten years – different countries and cultures are developing their mobile usage in different ways.  Multi-mode and multi-standard phones now mean that most of us around the world have the same basic technology in our hands.  Yet the way we use that and the way that our network operators promote it continues to diverge.

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Will App Stores castrate the Mobile Operators?

Apple’s App Store is the flavour of the month in the mobile world.  Everyone in mobile wants to have their own.  At the Mobile World Congress operators and manufacturers were all jumping on the bandwagon and announcing their individual flavour of App Store, coming soon to a phone near you.

What wasn’t mentioned is how the App Store is redefining the relationships between the customer, the handset manufacturer and the network operator.  I believe that it has the potential to drastically change the balance, with the network operator being emasculated and facing a future of becoming the dreaded “dumb pipe”.  There may be a way out for them, but it will involve their thinking along very different and radical lines.

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